// HELP CENTER

How can we help?

Real answers from real women. Find what you're looking for, or skip the search and talk to our team.

Got a question about a specific product?

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Shipping

How long does shipping take?

Orders typically ship within 1-2 business days. Delivery times vary by location but most orders arrive within 3-5 business days.

Do you offer free shipping?

Yes! We offer free shipping on all orders over $30. Orders under $30 have a flat shipping rate of $5.99.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account at /account.

What if my package is lost?

If your package is marked as delivered but you haven't received it, please wait 24 hours and check with neighbors. If still missing, contact us at contactkyvera@gmail.com and we'll help resolve the issue.

Returns & Refunds

What is your return policy?

We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund.

How do I request a refund?

Email us at contactkyvera@gmail.com with your order number and reason for return. We'll send you a prepaid return label and instructions.

How long do refunds take?

Once we receive your return, refunds are processed within 5-7 business days. The refund will appear in your original payment method.

Subscriptions

How does the subscription work?

Choose your delivery frequency (every 30, 60, or 90 days) and save 15% on every order. Your subscription automatically renews and ships on your chosen schedule.

Can I cancel my subscription anytime?

Absolutely! You can cancel, pause, or skip a delivery anytime from your account dashboard. No commitments or cancellation fees.

Can I change my delivery frequency?

Yes! Log into your account and adjust your delivery schedule anytime. Changes take effect on your next scheduled order.

How do I update my payment method?

Go to your account settings and update your payment information under the subscription management section.

Can I swap products in my subscription?

Yes! You can swap products or add new items to your subscription from your account dashboard before your next shipment.

Our Products

Are your products safe?

Yes! All Kyvera products are made with clinically-tested ingredients and manufactured in FDA-registered facilities. We prioritize safety and quality in every formula.

What ingredients do you use?

We use premium, science-backed ingredients including probiotics, cranberry extract, and vitamin C. Full ingredient lists are available on each product page.

Are your products vegan and gluten-free?

Yes! All Kyvera products are 100% vegan, gluten-free, and free from artificial colors and flavors.

Using Kyvera

How long until I see results?

Most women notice improvements within 2-4 weeks of consistent use. For best results, we recommend taking your supplements daily for at least 30 days.

Do I need to take them every day?

Yes, consistency is key! Taking your supplements daily helps maintain optimal levels and delivers the best results.

What's the best time of day to take them?

You can take Kyvera supplements any time of day, with or without food. Choose a time that works best for your routine to help build a consistent habit.

Can I take them while pregnant or nursing?

Please consult with your healthcare provider before taking any supplements during pregnancy or while nursing.

Account & Support

Do I need an account to order?

No, you can checkout as a guest. However, creating an account makes it easier to track orders, manage subscriptions, and save your preferences.

How do I contact customer support?

You can reach us via live chat on our website or email us at contactkyvera@gmail.com. We typically respond within 24 hours.

STILL NEED HELP?

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